Be Right Back
Last updated: 26 June 2026

This notice explains how Be Right Back (“we”, “us”, “our”) collects and uses any personal data you provide to us, or that we collect from you, when you visit our website (be-rightback.co.uk), and how we use cookies. Please review it regularly as we update it from time to time.

Who we are

Be Right Back is the data controller responsible for your personal data.

• Postal address: Be Right Back, 61 Bridge Street, Kington HR5 3DJ, UK
• Email: [email protected]

It is important that the information we hold about you is accurate and current. Please tell us if your personal information changes by emailing [email protected].

Information we collect

The personal information you are asked to provide, and why, will be made clear at the point we ask for it. This may include:

• Identity and contact details such as name, company name, email address, telephone number, postal and billing address
• The content of any messages or attachments you send us
• Account details when you register, and payment details when you make a purchase
• Technical and usage data collected automatically through log files and cookies (see below)

How we use your information and our lawful basis

Under UK GDPR we must have a lawful basis for processing your personal data. The table below sets out what we do and why.

How long we keep your data

We keep personal data only for as long as we need it for the purposes set out above, after which it is securely deleted.

Sharing and international transfers

We use trusted third-party providers to operate our business, including GoHighLevel (our CRM and marketing platform) and Stripe (payment processing). Some of these providers are based in, or store data in, the United States, which means your personal data may be transferred outside the UK.

Where we transfer data outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries the UK Government has deemed adequate.

We do not sell your personal data.

Log files

Like most websites, we use log files. These record information such as IP addresses, browser type, Internet Service Provider, date and time stamp, referring and exit pages, and the number of clicks. This is used to analyse trends, administer the site, and gather aggregate demographic information. It is not generally linked to information that personally identifies you, though IP addresses are treated as personal data under UK GDPR.

Cookies and web beacons

A cookie is a small text file stored by your browser so a website can remember things about your visits. Web beacons allow a website to collect information through a graphic image request. We use cookies to store information such as your preferences and the pages you visit, to help optimise your experience.

You can manage or disable cookies through your browser settings. For more detail, see your browser provider’s website.

We use a cookie consent banner so that non-essential cookies only load once you have given your consent. You can change your cookie choices at any time using the “Cookie preferences” link in our website footer.

The cookies we may use fall into the following categories:

• Necessary – required for the website to function correctly (e.g. remembering items in your cart or keeping you logged in). These do not require consent.
• Analytics – help us understand how visitors use the site, so we can improve it.
• Advertising – used by third parties to measure how effective their adverts are and to show you relevant adverts.

This table lists the cookies we may use across our tools. We only activate cookies for tools that are actually running on this site, and analytics and advertising cookies load only once you have given consent for that category.

Your data protection rights

Under UK GDPR you have the right to:

• Access – request a copy of your personal data (free of charge in almost all cases)
• Rectification – ask us to correct inaccurate or incomplete data
• Erasure – ask us to delete your data, in certain circumstances
• Restrict processing – ask us to limit how we use your data, in certain circumstances
• Object – object to our processing of your data, in certain circumstances
• Data portability – ask us to transfer your data to you or another organisation, in certain circumstances
• Withdraw consent – where we rely on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk or on 0303 123 1113.

Children’s information

Our website and services are not directed at children. We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will promptly remove it.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the date it was last updated shown at the top.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].